Refund Policy

We are happy to offer a refund on unworn items returned in their original condition and packaging with labels still attached, with the returns form fully filled in. You can also return your purchase to Sams, Tower Centre,Balymena .  Please be aware that all returns postage is payable by the customer.

Refunds will only be given on items returned within 30 days of receipt of order.

Items that are returned as faulty showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damage.

Online purchase refunds will be processed within 2 working days from receipt of returned goods. Once processed please allow a further 1-3 days for the refund amount to arrive in your bank account.


PLEASE NOTE – This refers to items bought on www.samsofballymena.com and does not apply to products bought in any our hight street stores.

For in store refund/exchange information, please refer to our in store returns policy which can be found at all cash desks and on our store receipts.


SAMS OF BALLYMENA ( Returns dept)

5 Millennium Park,

Woodside Road Ind Estate


BT42 4QJ